International Terms of Service for Electronic Services

1.1. These Terms of Service govern the provision of electronic services and sales of goods through the Website: https://metaloove.com (hereinafter referred to as the "Website" or "Store"). 1.2. The Website is owned and operated by the Service Provider. Complete legal identity, business registration details, and contact information for the Service Provider are set forth in Article 20 of these Terms. 1.3. By placing an order or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms. 1.4. These Terms of Service were adopted on September 18, 2025.

The Website provides information about the Service Provider's business activities: Online store offering metal posters, wall decorations, and puzzles with the ability to create custom products. Services Offered: Online Store Services: Mail-order sales of metal posters, wall decorations, and puzzles. Personalized Products: Sale of products made to order based on user specifications. User Account: Creation and maintenance of a customer account. Content: Download of free content (e.g., discount coupons). Note: Paid services are clearly marked to avoid any doubt that their use involves a payment obligation.

To properly use the Website, you should have: A device (PC, tablet, smartphone) with internet connection. A current web browser. Full legal capacity to make purchases (minimum age requirements apply by jurisdiction). An active email address for order processing.

A) Standard Products (Ready-made) Metal posters, paper posters, and puzzles from regular store inventory. No personalization options. Available for immediate shipment. Subject to withdrawal rights (returnable within 14 days). B) Creator Products Metal posters, paper posters, and puzzles designed by the Customer using the website creator tool. Customer independently adds text, images, chooses colors, fonts, layouts. Made to order according to Customer specifications. NOT subject to withdrawal rights (custom-made products are non-returnable unless defective). C) Individual Custom Orders Made after direct contact with Service Provider. According to Customer's own designs, dimensions, and specifications. NOT subject to withdrawal rights (custom-made products). Processing Times: Standard products: 2-7 business days. Creator products: 2-14 business days. Individual custom orders: As agreed.

Order Placement: Successful order placement requires providing data specified in the order form. Data should be accurate and current. The sales contract is concluded after: Providing required data. Selecting shipping option. Selecting payment method. Clicking "Buy and Pay" (or equivalent) option. Payment confirmation. Upon order acceptance, the Service Provider sends a confirmation email. Processing & Delivery: Standard products: 2-7 business days from payment confirmation. Personalized products: 5-14 business days from payment confirmation and project approval. Delays will be communicated by the Service Provider. Delivery: Multiple options available depending on region – selection made at checkout. Inspection: If you notice any irregularities in the shipment condition (external damage), report this to the courier and create a protocol. Failure to do so may complicate warranty claims. Payment Processing: The Service Provider enables payment through Stripe. Payment is considered complete when funds are received in the Service Provider's account.

Prices shown on the Website are final (Gross) unless stated otherwise. The Service Provider reserves the right to refuse order fulfillment if: False data was provided, preventing contract execution. Payment was not made within the specified time. For physical goods, shipments were repeatedly not collected.

European Union (EU/EEA) Consumers in EU/EEA countries are protected under the EU Consumer Rights Directive: Right of Withdrawal: 14-day withdrawal period for standard goods (see Article 8). Conformity: 2-year liability period for lack of conformity. United States For US Customers - See Article 19 for Detailed Terms (Arbitration & Class Action Waiver). 14-day return policy for standard products. No returns for custom-made products. Japan Consumer Contract Act protections apply. Specified Commercial Transactions Law applies. Australia & Canada Local consumer protection laws (ACL / Canadian provincial acts) apply regarding guarantees and returns.

Universal Withdrawal Policy: All Customers (Except where excluded below): You have 14 days to withdraw from product purchase contracts without giving reasons. The period counts from the receipt of goods. ⚠️ IMPORTANT - Withdrawal Exclusions: The following products are NOT eligible for withdrawal/return: Creator Products: Designed by customer using our design tool. Individual Custom Orders: Made to specific customer specifications. Reason: These products are manufactured specifically for you and cannot be resold. Withdrawal Process: Send withdrawal notice within 14 days (see Template at the end). Return goods within 14 days of notice. Goods must be in original condition. Refund: Full refund (including standard shipping) within 14 days of receiving returned goods. Cost: Customer bears direct return shipping costs.

EU/EEA Standards: Liability: 2 years for lack of conformity existing at delivery. Remedies: Repair, replacement, price reduction, or termination. US/Japan/Other: Statutory warranties apply as per local law. We guarantee products are free from material defects upon delivery.

Contact for Complaints: [email protected] Required Information: Contact details (name, email). Order number. Description of issue with photos/documentation. Specific request (refund, replacement). Response Timeline: The Service Provider responds within 14 days of receipt.

We will notify you of significant changes via email. Changes apply only to contracts concluded after the modification date.

We comply with the EU Digital Services Act. Report illegal content to our email. We respond/act within 14 days.

Accounts are free. You are responsible for maintaining the security of your password. We may deactivate accounts after prolonged inactivity or for violations of these Terms (spam, fraud).

General Approach: We aim for amicable resolution. Please contact us first. EU/EEA: ODR Platform: ec.europa.eu/odr. United States: See Article 19 (Arbitration). Governing Law: EU Consumers: Laws of Poland, subject to mandatory local consumer protections. US Consumers: Laws of Delaware (for arbitration/contract). B2B: Laws of Poland.

We comply with GDPR (EU), CCPA (California), and other applicable privacy laws. Privacy Policy: Available at https://metaloove.com/privacy-policy. International Transfers: Protected by appropriate safeguards.

Customs & Duties: For orders outside the EU (e.g., to US, Japan, UK), the Customer is the importer of record and is responsible for any applicable customs duties and taxes. Shipping: We ship globally. Specific carriers and times are presented at checkout.

EU/EEA: No limitation on consumer statutory rights regarding personal injury or intent. US/Other: To the fullest extent permitted by law, liability is limited to the amount paid for the product.

Our IP: All designs, logos, and website content owned by Metaloove. Your Content: You retain rights to images you upload to the Creator. You grant us a license solely to print and fulfill your order. You warrant you have the right to use uploaded images.

⚠️ BINDING ARBITRATION AND CLASS ACTION WAIVER NOTICE 19.1. Agreement to Binding Arbitration: For US residents, disputes will be resolved exclusively by final and binding arbitration under the FAA. 19.2. Exceptions: Small claims court (individual claims). 19.3. Class Action Waiver: YOU WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS OR JURY TRIALS. 19.4. Procedure: Administered by AAA (Consumer Rules). Service Provider pays arbitration costs for non-frivolous claims. 19.5. Opt-Out: You have 30 days from first use to opt-out by emailing us. 19.6. Governing Law: Delaware law applies to these arbitration terms. 19.7. Prop 65 (California): WARNING: Some products may contain chemicals known to California to cause cancer/reproductive harm.

The Website and Online Store are owned and operated by: Piotr Boroń Conducting business activity under Article 5 of the Entrepreneurs' Law Act of March 6, 2018. Registered Address: al. Solidarności 68/121 00-240 Warsaw, Poland Contact Information: Email: [email protected] Phone: +48 574 489 947 Business Registration: Poland WITHDRAWAL FORM TEMPLATE (Fill and return this form only if you wish to withdraw from the contract) TO: Piotr Boroń al. Solidarności 68/121 00-240 Warsaw, Poland Email: [email protected] I hereby give notice that I withdraw from my contract of sale of the following goods: Order Number: __________________________ Ordered on / Received on: __________________________ Consumer Name: __________________________ Consumer Address: __________________________ Signature: __________________________ (only if sent by paper) Date: __________________________